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But I work for a company that produces ingredients for beer. Alcohol, tobacco and firearms categories are usually lumped together, which in most cases is great. However, the fact that most appliances create filters by group or category is interesting. It's definitely nice to have fewer online ads. My company monitors Internet usage and blocks some traffic, which seems to work pretty well. You'll also likely cut down on help desk calls over certain pages coming up with administrator blocked notifications or errors. If they know Internet use is being looked at, they'll naturally cut down on non-work-related Internet usage. If you're planning to block traffic you should certainly tell them that as well. Trapping passwords and keystrokes on your corporate network takes monitoring a tad too far, one could argue, but those products exist as well.Īs mentioned, it makes sense to have an acceptable use policy, let all employees know, then advise them you're running a Web monitoring program. Other products are much more user-level or granular in what they log. General monitoring for Internet use only is pretty normal today, where surfing is logged. There are different levels of monitoring, and these should be considered before jumping into a solution. In addition to making users more productive and keeping them off inappropriate sites, Web monitoring is also useful for blocking sites that produce malware.Decide if you need those, but in many cases they're excessive. Some tools track keystrokes and capture passwords.Decide if you need to track sites visited or go a step further and block access to certain URLs.It will deter them from going to inappropriate sites, improve productivity and let them know exactly where the company stands. Inform employees you're tracking their Internet usage.Because many of these ads are sourced at domains such as, they can be singled out, which definitely improves the Internet experience.
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Second, some of these products perform tasks that users actually appreciate, such as blocking advertisements on Web pages - especially those ads that are considered unacceptable. First, it prevents content that an organization deems inappropriate from being viewed on company resources.
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There are devices and software packages available that can not only monitor traffic, but also allow for certain Web sites or categories of sites to be blocked (see "Internet Usage Monitoring Solutions"). When it passes through and onto the appliance, the details are logged and the traffic goes on its merry way. With general Internet usage monitoring, an application is installed on the computers within an organization or on an appliance sitting between company computers and the Internet where all the Internet traffic passes through. General Internet usage monitoring is much simpler. This is typically used to troubleshoot network issues or at the network level. Sure, the packets sent out through a firewall or other device when you browse the Internet to visit the Disney Store Web site are logged by the firewall, and the IP address or maybe even the URL is contained within the packet and can be seen by someone designated to sift through those logs. Internet usage monitoring isn't packet capture.
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Your shop might own the equipment and the Internet pipe and all of that, but employees still assume some level of privacy or least full disclosure of when and how they're being observed or tracked. Your company should have a clear policy, let employees know what it says, and monitor only in a way that matches that policy. Regardless of the level of intrusion, all content or usage tracking should be disclosed to users. While this might sound a bit naïve today, back then monitoring wasn't so commonplace.ĭepending on your industry and the norms that apply (or your company's particular values and policies), your monitoring might be worlds different from the level at the company just up the street. Several years ago a friend asked what could happen if her company tracked Internet use.
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Here are some tips on how to do it right and what tools to use. Some companies demand that IT track Web use or go even deeper into user behavior. In-Depth Proper Employee Monitoring: Best Practices for Doing It Right
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